Michela Manzo
Professional Experience
November 2021 – Present
BC Agency, Barcelona Spain
Port Agency Manager Spain
Main tasks: managing port operations for the main cruise lines in all the Ports of Spain, defining and commercializing the overall port operations strategy, ensuring business development and services quality.
May 2013 – November 2021
BC Agency, Barcelona Spain
Port Operations Manager
Main tasks: supervising port operations in the Port of Barcelona, representing our clients towards the various entities (ports, suppliers or authorities), coordinating port operations team.
January 2011 – May 2013
BC Agency, Barcelona, Spain
Port Agent
Main tasks: attending the vessels of the main cruise companies; liaising and coordinating crew and passengers clearance with local Authorities; organizing services for passengers and crew; ensuring logistic and customs services.
January 2010 – October 2010
Costa Crociere, Barcelona, Spain
Booking agent
Main tasks: information service, sale and management of cruise bookings.
April 2009 – December 2009
AB Grupo, Barcelona, Spain
Meet & Greet hostess for Costa Crociere and Ibero Cruceros Main tasks: reception of guests and check-in.
June 2007 – July 2007
Sheffield Centre, Rome, Italy
Director of a college for Summer Student Exchange Program Main tasks: coordinating Italian and Spanish staff members, managing group trips and sporting activities.
July 2003 – August 2006
Sheffield Centre, Rome, Italy
Accademia Britannica, Campobasso, Italy
Group leader for Summer Student Exchange Program Main tasks: coordinating and assisting students group.
February 2006 – December 2006
Buona vacanza Travel Agency, Rovigo, Italy
Travel agent
Main tasks: front office, public relations, marketing and sales.